Legal

Privacy Policy

Klip Payments Limited · Registered in Ireland, Company No. 749058

Last updated: August 2026

This is the privacy policy of Klip Payments Limited. For privacy questions or requests, email privacy@klippay.co; for anything else, info@klippay.co.

1. Introduction

This Privacy Policy (Policy) implemented by Klip Payments Limited (Register Number 749058) (Klip Payments) explains how personal information and credit related information is collected, stored, used, handled, and disclosed by Klip Payments. This Policy also describes the rights and choices available to you regarding the use, access, and correction of your personal information.

In this Policy, ‘Klip Payments, ‘we’, ‘our’, ‘us’ means Klip Payments Limited or its subsidiaries and affiliates (Related Entities) responsible for the collection or use of personal information in a specific country.

Klip Payments Limited may provide separate privacy notices and additional information at the time we collect Personal Information. This may include additional country specific information in accordance with the applicable laws of the country where such information is being collected.

Please read this Policy carefully to understand what our privacy practices are and the choices you can make about your privacy.

2. Types of Information that we collect

The types of information that we collect depends on the nature of our interaction, the source of the information and the basis of collection i.e., whether it is collected directly from you, from your use of our product and services, from our customers or from other sources.

Information that we collect may be necessary for us to provide you with our products or services including creating you an account, facilitate processing of your payment transactions, or monitoring compliance requirements under the law.

You do not have to provide us with your personal information or credit-related information. However, if you choose not to, we may not be able to provide you with access to our products or services, or assist with your enquiries, or respond to any complaint made to us.

The types of information we collect can be classified into two main categories: personal information including sensitive information, or non-personal information.

2.1 Personal information

We may collect personal information about an individual from:

2.2 Sensitive Information

Sensitive information is a subset of personal information. We may collect sensitive information during our recruitment process where required or permitted by the law in the country in which you are applying for employment. The types of information we may collect includes racial or ethnic origin, sexual orientation, criminal record, or health information such as disability status.

2.3 Information other than personal information (‘non-personal information’)

When you visit our website or use payment interfaces provided by us, we and our service providers may automatically collect information about your visit, such information is not personal information as it does not reveal your identity. We use this information to help us improve our services and for marketing purposes. We may aggregate this information for our own statistical purposes provided that it remains anonymous, we may disclose the aggregated information to third parties, commercialise or publish it for marketing or research purposes.

We use Internet Protocol (also known as ‘IP’) addresses to analyse trends, execute the web sites, track our users' activities, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

3. How and why, we use your personal information (or Purpose)

Collection and use of your personal information

This Privacy Statement explains what personal data Klip Payments Limited (“Klip Payments” or “we” or “us”) collects from you, through our interactions with you and through our website, products or services, and how we use it. It also describes your choices regarding use, access and correction of your personal information.

Your privacy is important to us. To protect your privacy, we provide this Privacy Statement explaining our information practices and the choices you can make about the way your information is collected and used. Please read this Privacy Statement carefully to understand what we do and the choices you can make.

To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in the United States. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are a European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.

Klip Payments Limited adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks. Klip Payments Limited is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.

Klip Payments Limited is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on Klip Payments Limited behalf. Klip Payments Limited complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Klip Payments Limited is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Klip Payments Limited may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

To provide the services and to reduce the risk of fraud, Klip Payments Limited may ask you for personal information. This Privacy Statement describes the personal information we collect from you, and how we use that information. We will use your personal information only in accordance with the terms of this Privacy Statement. We will not sell or rent your personal information or provide a list of our customers to third parties. However, there are limited circumstances in which some of your information will be shared with third parties under strict restrictions, so it is important for you to review the details of this Privacy Statement.

4. To whom we disclose your Personal Information

We may disclose your personal information to our Related Entities, to third parties that provide products and services to us or through us, or to other third parties specifically permitted by you or as permitted under applicable laws including:

5. Use of cookies and similar technologies

Klip Payments Limited uses cookies and similar technologies when you interact with our online payment interface or access our website. Information collected via cookies is used for several purposes and depends on the product and services accessed by you. Cookies are widely used to make websites work, or work in a better, more efficient way. Cookies and automated technologies can be set up by us or our third parties who assist us with our delivery of services.

5.1 Types of cookies we may use

The types of cookies that we may use include:

5.2 How to control cookies

Most web browsers automatically accept cookies and provide controls that allow you to block or delete them. For example, in most modern browsers, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy or help documentation.

Certain features of our products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and your preferences that are dependent on cookies may be lost.

If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

6. Cross border disclosure of personal information

We are a global business that services United Kingdom, The United States, Australia, Canada and New Zealand. To provide our products and services, we engage third-party service providers, resources, and cloud-based processes, who may be outside your specific country. We use reputable service providers and ensure they have appropriate controls and contractual obligations relating to security of data as required by law in the country where information is being collected.

7. How we keep your data safe and for how long

The quality and security of your personal information is important to us and to the products and services that we offer to you. We take commercially reasonable precautions consistent with applicable regulatory requirements to ensure that any personal information we hold is kept secure and protected against any loss or unauthorised access. While we strive to use commercially reasonable means to protect your personal information no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

We employ contractual, administrative and security measures to protect against any unauthorised access or disclosure, with procedures and mechanisms put in place to monitor and deal with any suspected data breach.

We limit access to personal information to only such employees, contractors and service providers who have a business need to know and for purposes as set out in this Policy.

We will retain your information for as long as needed to provide you with our products and services, for as long as necessary to comply with our legal and/or regulatory obligations, to resolve disputes, and administer our agreements.

If you would like to cancel your account or request that we no longer use your information to provide you with any products or services, please let us know by emailing us on privacy@klippay.co.

You may request that we delete your personal information. If we no longer need your information and are not required by or under a law or court/tribunal order to retain your information, we will take necessary steps to destroy the information. Where deletion is not possible, we will ensure that the information is de-identified.

8. How to access and update your personal information

If we hold personal information about you, you have the right to:

You can do this by making a request to us via email: Privacy@Klippay.co. Please also refer to the ‘Contact us’ section below.

Before we action your request, we may need to verify your identity to ensure that you are authorised to make such a request. We will respond to your request within a reasonable timeframe and in compliance with the law, by either providing you with:

9. Changes to the Policy

We reserve the right to amend the Policy from time to time as may be required. If we make any amendments to the Policy, we will publish the updated Policy on our Website. The updated Policy will be effective from the ‘Effective Date’ listed.

If there are material changes made to the Policy and where required by law, we will provide you with reasonable notice of the changes via email.

Your continued use of our products and services after we publish our or email you about our updated Policy will indicate your acceptance of the terms of the updated Policy.

10. Children’s personal information

We recognize the importance of children's safety and privacy on the internet. For this reason and to comply with certain laws, we do not intentionally collect personal, individually identifiable information from children under the age of 13, nor do we offer content targeted to children under 13.

11. Contact us

General enquiries

If you wish to contact us about the Policy or our Personal Information handling processes, including if you would like to access, update, or correct your personal information held by us, you should use the country-specific contact details below. If you are contacting us via email, you should use the general enquiries email address listed below.

Complaints

If you wish to contact us via email to make a complaint in relation to a breach of your privacy, you should use the complaints email address listed below. Please address your privacy complaint to the ‘Privacy Officer’.

Contact Details:

Name: Klip Payments Limited

Address: First Floor, Penrose 2, Penrose Dock, Cork, T23 YY09 Ireland

General enquiries email: Info@klippay.co

Complaints email: Privacy@klippay.co